Management and Accounting

After we receive your signed contract, check your inbox for an activation email with your login information within a few days. Please check your spam folder if you don’t see the email.

If you forget your password, you can reset it using the “Forgot Password” feature on the EGYM login page: https://www.egym.com/user-login. If you’re not sure which email address is associated with your account, contact us via the Support Form, and we’ll resend your login details.

To set up your monthly payments, we require your bank details and facility’s tax number. Please enter this information using the link in your welcome email, or send it to [email protected].

Your monthly credit notes can be found in the EGYM Operator Portal after billing is complete. Access them by logging in at www.egym.com with your credentials. Within the “EGYM Wellpass” section, you can also track check-ins and download your credit notes.

To view real-time check-ins at your facility, log in to the EGYM Operator Portal at www.egym.com. You’ll find a check-in overview under the “Wellpass” section, where you can also download monthly summaries.

At the start, you will receive an email from us with all relevant information about EGYM Wellpass. This email will include a link to a form where you can submit all your data. To edit an existing profile, you can update your information here and upload new images here.